Return & Refund Policy

At TuneFit, we prioritize your satisfaction and are committed to providing high-quality products. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below for guidance on how to proceed.

1. Return Eligibility

  • You may request a return within 7 days of receiving your order.

  • Returns can be initiated by contacting us at tunefitofficial@gmail.com

  • To be eligible for a return, the product must be unused, in the original packaging, and in the same condition as received.

  • Items returned without prior authorization will not be accepted.

2. Return Shipping

  • Shipping costs for returns are chargeable up to ₹100.

  • If your return is accepted, we will provide a prepaid return shipping label along with instructions for sending the item back.

3. Damages and Defects

  • Please inspect your order immediately upon delivery.

  • Contact us immediately if the item is defective, damaged, or if you received the wrong product.

  • To process a return or replacement claim, you must provide a complete unboxing video as proof (this is mandatory).

4. Exchange Policy

  • Exchanges are processed within 7-8 working days after we receive the returned item.

  • For faster replacement, please return the existing product first; once the return is accepted, you may place a new order for the replacement item.

5. Refunds

  • Refunds are issued after we receive and inspect the returned product.

  • Once approved, refunds will be credited to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or payment provider.

  • If you do not receive your refund within 2 business days after approval, please contact us promptly.

6. Non-Returnable Items

  • Products that show signs of misuse, damage not related to shipping, or have missing original accessories may not be eligible for return or refund.

  • For hygiene reasons, certain items (e.g., earbuds with ear tips removed) may not be accepted for return.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us at:

Email: tunefitofficial@gmail.com